CANADA PRIVACY LAWS
With the new Privacy Laws in Canada, we are only able to give out information or arrange bookings for the members listed on the. RHG Vacation Club Membership. RHG Vacation Club Membership has 2 members per file. Please do not have other parties contact us regarding your program or to book.
I Have Paid My Usage Fee
You have 2 options to use your week.
- 1. Book your week at RHG Vacation Club @ Georgian Bay Resort. Since you don’t own a specific week, we encourage you to pay early and get your request in early. Prime Season inventory is very limited and we recommend that you contact us early (at least 500 days in advance for Prime Weeks -Summer, Christmas, New Year’s, Family Day and March Break). These weeks will fill up at least 365 days in advance. All bookings are done on a first come, first serve basis and based on availability.
- 2. Deposit your week into an exchange company. When depositing a week, you will get a 1, 2- or 3-bedroom unit per your personal contract, THE QUICKER YOU PAY FOR YOUR WEEK; THE QUICKER YOU CAN REQUEST YOUR WEEK TO BE DEPOSITED! RESULTING IN HIGHER TRADING POWER.
I have decided what I want to do with my week
How Do I Request It?
You must send your request in writing or through our online form.
Submit Your Written Request
1. Click this link to go to our online RHG Vaction Club Booking Form, fill out the information and submit once completed.
2. Download our RHG Vacation Request Form Here. either fax it to 705-446-1745 or mail it back to us at: RHG Vacation Club, 10 Vacation Inn Dr., Collingwood, Ontario, L9Y 5G4
3. Email firstname.lastname@example.org with your Membership number, let us know if you would like to deposit your week or book at your home resort and the dates you would like to book.
PLEASE REMEMBER THIS IS A REQUEST AND NOT A CONFIRMATION!
If Club Services has not responded in a timely manner (2 weeks if request is mailed or 72 business hours if submitted online), we may not have received your request and therefore we ask that you follow-up with us.
Club Services will email you availability. The email will contain unit information and the dates. If you confirm the dates please note the following:
All Confirmations are final. There are no date alterations or cancellation privileges unless previously agreed upon in writing between Club Services and the Member. Units are not being assigned until 1 week prior to check-in. We cannot guarantee a specific unit or location and not all units have the same layout and/or amenities. We cannot guarantee bed configurations.
Please note if the person named on the confirmation is not checking-in OR if you are checking out mid-stay and a guest is checking-in, you must purchase a Guest Certificate $89 plus applicable taxes. Members will be held responsible for any damages caused by the Guest. The week which has been confirm is not to be used for commercial use. If it is used for commercial uses, penalties will be applied to the member account up to an unlimited amount determine by the Management at Georgian Bay Hotel.
Once you confirm the date, the size of unit and if pay any applicable fees, Club Services will email your confirmation within 14 business days.
4-5 days prior to check-in you will receive an email with your unit Assignment and general information about your upcoming stay.
Please note: There is no more energy surcharge for members who have booked directly through Club Services.[/fusion_text]
GENERAL BOOKING POLICIES
FRIENDS AND FAMILY If you would like your friends and family to use the membership, they are able to get a friends and family discount. Please contact Club Service for more information.
GUEST CERTIFICATES If the member (those listed on the RHG Vacation Club Contract) is not checking-in please notify Club Services immediately. A guest certificate may apply – $89 + HST.
CANCELLATION POLICIES All Confirmation are final. There are no date alterations or cancellation privileges unless previously agreed upon in writing between Club Services and the Member. Depending on the situation we may ask you to provide documentation and move your week to another date at the full discretion of Club Services.
IS THERE ANY INFORMATION I NEED TO KNOW FOR MY UPCOMING VACATION. If you have any special requirements during your stay please let us know 7 days prior to arrival. We will try to accommodate the request. During your stay if you have any issues please contact Nicole in Club Services at 1-888-377-6999 ext. 830. Nicole will be able to address any concerns or direct you to the right department during your stay.
GBH CONFIRMATION Please ensure that you bring your confirmation with you and present it upon check-in. This will ensure an easy check-in process.
GBH check-in time is 4 PM and check-out time is 10 AM. If you have booked through RCI you will be charged a $100 RCI Resort Fee.
The $100 Resort Service Fee covers Housekeeping (fresh linens and towels upon request), the Energy Surcharge and WiFi. The resort service fee will be charged at the end of your stay.
* A credit card is required to check in for the security deposit and resort fee. GBH does not accept debit cards or visa debit cards or cash.