FAQ

POINTS MEMBER

IMPORTANT NOTE:

CANADA PRIVACY LAWS

With the new Privacy Laws in Canada, we are only able to give out information or arrange bookings for the members listed on the. RHG Vacation Club Membership. RHG Vacation Club Membership has 2 members per file. Please do not have other parties contact us regarding your program or to book. 

HOW IT WORKS

When you became a member of RHG Vacation Club we signed you up with RCI Points.

We now provide them with your annual/bi-ennual point allotment. RCI travels you (including your home resort) with the points RHG supplies to them. In order to have RCI Points you need a home resort.

As an RCI Points Member you:
-have access to nightly stays up to 21 nights per booking.
-are able to take advantage of the 10,000 points or less vacations. (These are weeks resorts booked within 30 days of check-in).

This program offers flexibility to our members.

FEES

Please remember you do have an RCI annual fee, if you choose you can become a platinum member which is an extra fee on top of the RCI annual fees. Booking fees vary on how many nights you book.

The points fee is paid directly to RHG Vacation Club. The 2019 use year we charge .0155 cents per point and it will be increasing in 2020 to .016 per point. Your invoice will be billed according to the type of membership you have and your anniversary date.

How do I Book Using my Points?

Contact RCI by either going on-line or by calling 1-877-968-7476

To view their fees please go to http://rhgvacationclub.ca/rci-information/

Is there a booking fee at my home resort?

Yes, there will be a booking fee to book at your home resort. Unless you meet the 3 following requirements:

  • 7-night stay with the points inventory. (10,000 points or less vacations do not apply.)
  • booking within your yearly point allotment. If you have 30,000 annual points and you find a vacation for 28,000 annual points you will qualify. HOWEVER if you have 60,000 points in your account and you find a vacation for 32,000 points you will not qualify as your annual point allotment is only 30,000.
  • booking within the booking window which is 10-11 months. You have a home group. Which is the booking window you must apply.

I AM UNABLE TO CHECK-IN; CAN I SEND MY FRIEND?

No. You will have to purchase a Guest Certificate through RCI, online or by calling them.  Only the person listed on the RCI Confirmation is able to check-in.

RCI RESORT FEES for RHG Vacation Club @ GBH

When booking through RCI you will be charged an RCI Resort Fee depending on how many nights you are staying plus any applicable taxes.

1 night- $40, 2 nights- $50, 3 nights- $60, 4 nights- $70, 5 nights- $80, 6 nights- $90, 7 (+) nights- $100

RCI Does Not Have My Dates Available

…Do I Have Any Other Options?

If you want to use your points you do not have any other options. RCI is the only one that can travel you using your points.

If you would like to pay cash you can call club services or email them at clubservices@rhgvactionclub.ca with dates, location and size of unit requested. Club Services will let you know availability and pricing. Club Services cannot use your points, Full payment at the time of booking is required and non-refundable.

I am Missing Points from my RCI Account

…Who Do I Call?

You must contact RCI directly.

If RCI states that your resort has put a block on your account, contact Club Services to have it removed.

I Don’t Have Enough Points for my Vacation

…What Can I Do?

  1. Accelerate your points (bring year 50 to today at a cost of the current points fee plus .04 cents per point). You have to accelerate a year worth of points each time. If you have 20,000 annual points you have to accelerate at 20,000 points per year you can accelerate as many years as you would like.
  2. Borrow your next year point allotment through RCI. In order to do this RCI will charge you the next use year annual dues. Please remember if you do not pay RHG Vacation Club for these points by the due date, we will put a block on your account which could cause your vacation to be cancelled.
  3. You can rent one half of a year through RCI at their current rental rate. If you have 20,000 points you can rent 10,000 of those points.
  4. You can increase your annual point allotment. Please contact us for more information and the cost to do this.

MEMBERSHIP PROGRAM CHANGES

If you are not happy with your current program please contact us to discuss your options:

Change your membership from point to weeks

Change your membership from weeks to points

Upgrade to the Loyalty Program

Retire your membership completely

If you have any questions, we are a phone call or email away. We are here to assist you with the following:

  • Pay your maintenance fees
  • Arrange to bank your week
  • Book your week at RHG @ GBH or at OMR or through our wholesale exchange
  • If you have general questions about your membership or you would like more information on how your membership works.
  • Making changes to your membership (switch your program, transfer your program, adding or removing members)